We GAURANTEE each and every product of ours. Buyers get to select best products, in terms of product quality, material, personalization, packing and customer service. Each and every product is checked at various stages of production and only then safely given to the logistics partner.
To err is human and even after all the checks and rechecks, If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 7 days of receipt.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. We cannot be held resposnible for spelling mistake or input mistakes sent by the client. for most of the orders, we do send a soft copy for approval and only upon approval from clinet,we go ahead with the production.
You are welcome to email us at firstname.lastname@example.org if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.
NOTE: Ourshop.in also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content, photograph or material.
During busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions.Thank you very much for understanding and good luck with shopping at ourshop.in.